30-Day Satisfaction Guarantee: If you’re not totally happy with your purchase, you can return it within 30 days, even if it’s been opened and used. 12-Month Return Window: If a product has not been opened or used, you can return it within 12 months f
Detailed warranty information for a selection of the products we carry.
The limited 1-year warranty provided by Eight Ounce Coffee does not apply to the following:. If you have questions about a warranty claim, please email our customer experience team at hello@eightouncecoffee.ca or call 403-457-9844. If a product becom
Starting a return with Eight Ounce Coffee is easy! Before you begin, be sure to carefully read the FAQ page outlining our return policy.
Our dedicated repair team is happy to help with select products to ensure they operate at their best. Whether you need to fine-tune your Baratza grinder or restore your Acaia scale, we're here to assist.
Once your return has been received and processed, your refund will be issued along with an email notification. Please allow 3-5 business days for the refund to reflect in your account.
Although our systems don’t allow direct exchanges, if you change your mind or realize you’ve ordered the wrong product after it’s shipped, we’re happy to accept a return (see the first section above). You can then place a new order for the product yo
Although we have a thorough three-step auditing process before any order leaves our warehouse, we understand that mistakes can still happen. To resolve an incorrect or missing item quickly, please follow these steps:. Photograph the Incorrect Item: t
In the event that you receive your package from us and find that one or more products are broken or defective, here are the steps you can take to help us rectify the issue as soon as possible:. Your refund/replacement will be issued immediately after