What is your warranty policy?Updated 6 months ago
In addition to specific manufacturer's warranties, most products purchased through Eight Ounce Coffee are covered under a limited 1-year warranty!
This time period begins from the moment of your purchase in our Calgary showroom or from the moment your shipment is delivered.
To receive warranty support on your purchase through Eight Ounce Coffee, please email [email protected] with an order number (i.e., RT-12345), image of the defect, and brief description.
If an item was purchased through one of our authorized resellers the same limited warranty applies.
The warranty covers any mechanical or electrical components from defect or failure under normal use.
Individual Product Warranty Periods
All warranty periods are limited-warranty and apply to manufacturer-related issues. If you do not see your product listed please email us for further assistance [email protected]
Acaia
Product Coverage(s): Acaia scales.
Length: 1-year warranty for Pearl and Pearl S scales.
2-year warranty for Lunar scales.
Support Channel: [email protected]
Aeropress
Product Coverage(s): Aeropress (not including replacement parts).
Length: 1-year warranty for manufacturer and workmanship defects.
Support Channel: [email protected]
AWS
Product Coverage(s): All scales
Length: 10-year warranty.
Support Channel: [email protected]
Baratza
Product Coverage(s): All grinders.
Length: 1-year warranty.
Support Channel: [email protected]
Bonavita
Product Coverage: Coffee machines and kettles.
Length: 1-year warranty.
Support Channel: [email protected]
Breville
Product Coverage: Dual Boiler, Smart Grinder, Grind Control.
Length: 1-year warranty.
2-year warranty on Dual Boiler.
Support Channel: 1-855-683-3535
Brewista
Product Coverage(s): Scales.
Length: 1-year warranty.
Support Channel: [email protected]
Chemex
Product Coverage(s): Chemex Chettle and Chemex Ottomatic 2.0.
Length: 1-year warranty.
Support Channel: [email protected]
Espro
Product Coverage(s): Tampers and presses.
Length: 1-year warranty.
Support Channel: [email protected]
Fellow
Product Coverage(s): EKG’s and Ode’s
Length: 1-year warranty.
Support Channel: [email protected]
Hario/Hiroia
Product Coverage(s): Electric kettles, scales.
Length: 1-year warranty.
Support Channel: [email protected]
Porlex
Product Coverage(s): Hand grinders (not including ceramic elements)
Length: 7-year warranty.
Support Channel: [email protected]
Ratio
Product Coverage(s): Ratio Six and Ratio Eight
Length: 5-year warranty.
Support Channel: [email protected]
Technivorm
Product Coverage(s): Coffee machines
Length: 5-year warranty.
Support Channel: https://support.moccamaster.com/hc/en-us/requests/new
Timemore
Product Coverage(s): Scales and hand grinders.
Length: 1-year warranty.
Support Channel: [email protected]