What is not covered under warranty?Updated 6 months ago

The limited 1-year warranty provided by Eight Ounce Coffee does not apply to the following: 

• Any defect arising from the misuse of the product. This includes but is not limited to negligence, lack of descaling, damage as a result of a drop or fall, or failure to follow product instructions
• Normal wear and tear (i.e. scratches, dents, and wearing out of replaceable parts)
• Natural variations in the colour of wooden items (i.e. handles, lids, collars, or bases)
• Any glass, plastic, or ceramic items or parts (outside of damage during transit) 
• Any items purchased from Amazon, eBay, or other third party e-commerce websites.

If you have questions about a warranty claim, please email our customer experience team at [email protected] or call 403-457-9844.

If a product becomes defective/damaged outside of the warranty period, our customer experience team is always available to help you acquire replacement parts or connect you with our repairs team. 

Additional details on Eight Ounce Coffee's warranty, return, & exchange policies can be found here.