To cancel an order, please contact our Customer Experience team by emailing [email protected] or calling 403-457-9844 as soon as possible after deciding that you would like to cancel your order. If we catch your request before the shipment ha
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Tracking information may not be immediately available after your
Eight Ounce Coffee offers to price match any products that are internally discounted from within 30 days of the original purchase date. Please note that we are unable to match the sale prices of retail websites that are not constituents of Eight Ounc
Due to the rate at which orders are processed and assembled by our warehouse team, there is no window during which you will be able to edit a retail order after it is placed. However, it is our priority to make sure our customers love everything they
To avoid any unnecessary delays to your sweet coffee gear, we recommend purchasing pre-order items separately from in-stock items. If a pre-order item is included in your order, it will be held until the pre-order product arrives at our warehouse. Th
The personal exemption amount refers to the maximum monetary value of products you can import into your country without being subjected to additional duties, fees, and taxes. For Canada, the personal exemption amount is only $20. Eight Ounce Coffee h
If your order was not processed but you notice a corresponding charge on your credit card statement, you are seeing what is commonly known as a "ghost charge". These temporary charges act as placeholders on your credit card statement until your bank
Your pickup order will stay on the shelf for a maximum of 10 days after we send you the confirmation email that it is ready. You will receive two subsequent reminder emails if you do not pickup your order after the first notice. After 10 days, your o