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Shipping
Get answers for questions about shipping and showroom pick-up
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Do you offer free shipping?
We offer free shipping across Canada on orders with a minimum purchase of $75. For orders under $75, there is a standard flat rate shipping cost of $10. We offer free shipping on U.S. orders with a minimum purchase of $100. For orders below this amou
When will my order ship?
Our goal is to ship orders within 1-2 business days of receiving them. Once your order leaves our warehouse, you’ll receive an email with a tracking number to keep you updated on its journey. While we strive for prompt shipping, please be aware that
How long does delivery take?
Delivery times vary based on the destination and the chosen shipping method. Estimated transit times do not account for the time needed to process and fulfill your order. Please note that delays to order fulfillment and delivery times may occur due t
When will my order be ready for pick up?
You will receive a confirmation email when your package is ready for pick-up! Orders placed before 12:00pm will be eligible for same day pick-up, while all other orders will be eligible for pick-up the following day. Our showroom is open 7 days a wee
Which carriers do you use to ship orders?
If you're located in Calgary, Red Deer, or Edmonton, you may select the local delivery option at checkout and your order will be delivered by our local delivery partner - Deeleeo. FedEx | UPS | Canada Post. Important note: shipments to P.O. Box addre
Do you offer expedited shipping?
We offer several expedited shipping options for customers in Canada and the USA. During checkout, you’ll see all the eligible shipping methods available for your location. These rates are calculated in real-time at checkout. To ensure prompt service,
Is international shipping available?
We now offer $12 flat-rate shipping to the U.S (free shipping for U.S orders over $100). Depending on our distribution agreements with brands, import restrictions, regulations, and sanctions, we may not be able to ship every product to every country.
My order is missing or delivered to the wrong address – what should I do?
If your order is missing in transit or has been delivered to the wrong address, please reach out to our customer experience team as soon as possible through emailing [email protected] with the following:. Once we verify your order number and
Why did I receive two tracking numbers for the same shipment?
If your shipping confirmation email contains more than one tracking number, we are likely sending your order in more than one package. Because the carrier is responsible for all shipping procedures after the package leaves our warehouse, Eight Ounce
Can I change my shipping/billing address?
Yes!. While logged into your user account, navigate to your profile, select "account details" to the right of the menu, and select "view addresses". From here, you can view and manage all delivery addresses!. If you catch that your billing and/or shi
Can I request a signature upon delivery?
All shipments from Eight Ounce Coffee containing a total value of over $400 will automatically require a signature upon delivery. Orders above this amount will not allow the carrier to attempt delivery without an authorized person to receive and sign
Do you offer flat-rate shipping to the U.S?
Yes!. We offer $12 flat-rate shipping to all U.S orders with the following services:. Depending on your location, the most efficient method will be automatically selected during checkout. All U.S orders over $100 automatically quality for free standa