Order Information

Information regarding orders.

My Eight Ounce purchase has errors, was damaged in transit, and/or is defective - what should I do?

- Take several photos of the mistake/defect (and don't throw it away!) - we try to get as many details about broken/defective products as possible to pass along to the manufacturers and help make sure future products are even better! If your item was

Can I add or remove an item from my order after it has been placed?

Definitely! If you would like to remove an item we would recommend cancelling your order and replacing it. For add ons, send us an email ([email protected]) as soon as possible.

How do I cancel an order?

First, check your inbox for your order confirmation. Within this email, there is an option to "Edit/Cancel" the order. Editing the order will cancel your original order, process a refund, and refill your cart with the items from your order. Cancellin

When will my order ship?

We usually try to ship our orders within 1-2 business days from purchase. However, depending on order volumes, it can take anywhere from 2-4 business days for your order to ship.

Why did I get a notification that my shipment was cancelled?

Occasionally UPS rescans a package, which voids the original tracking number and updates the shipment with a new one. Please contact us and we will provide you with the updated tracking number!