My Eight Ounce purchase has errors, was damaged in transit, and/or is defective - what should I do?Updated 2 years ago

- Take several photos of the mistake/defect (and don't throw it away!) - we try to get as many details about broken/defective products as possible to pass along to the manufacturers and help make sure future products are even better! If your item was damaged on the way out to you, we'd love it if you could take a photo of any damage to the outer shipping box so that we can feed this back to our shipping providers. We may need to get the product back from you, depending on the situation, so please don't dispose of it until you've checked in with us!

- Send us an email - shoot us a message at hello@eightouncecoffee within 30 days of receiving an incorrect order, or as soon as you can after a defect arises, and we'll work with you to determine what to do next. It's very helpful if you can take note of your original order number, and we may ask you for serial/batch numbers for warranty purposes. If you're experiencing technical issues with a product, the more information you can send us about the problem, the better we're going to be able to help you out!

What happens after this point varies from case to case, but we'll do our best to make sure you get the correct, functioning product to you as quickly as we can! In most cases, we can get a replacement product/part out within a day or two.