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The FELLOW Aiden

Do you offer free shipping?

When will my order ship?

How long does delivery take?

When will my order be ready for pick up?

Which carriers do you use to ship orders?

Do you offer expedited shipping?

Is international shipping available?

My order is missing or delivered to the wrong address – what should I do?

Why did I receive two tracking numbers for the same shipment?

Can I change my shipping/billing address?

Can I request a signature upon delivery?

Do you offer flat-rate shipping to the U.S?

Will the Personal Exemption Amount protect my order from tariffs?

U.S. Tariffs

Shipping

How do I cancel my order?

How do I track my order?

Do you offer price matching?

Can I add or remove an item from my order after it has been placed?

How do pre-orders work?

What is the personal exemption amount and how will it affect my order?

My order did not process but I was still charged – what happened?

How long will my pickup order be held?

Orders

What is your return policy?

What is your warranty policy?

What is not covered under warranty?

How do I start a return?

Do you offer repair services?

When will I get my refund?

Do you offer exchanges?

What do I do if I receive the wrong item in my order?

My order has errors, was damaged in transit, and/or is defective - what should I do?

Warranty, Returns, Order Issues & Repairs

How does the point system work?

What is your discount code policy?

What is Yard Sale?

Rewards, Sale & Discounts Information

Can I buy your products at wholesale pricing to sell in my store?

Do you approve Amazon or eBay sellers?

Wholesale / Bulk Purchases

What is the Eight Ounce Coffee Club Cafe?

Do you have a storefront?

Do you sponsor events?

What is the Eight Ounce Coffee program?

How long do you keep coffee past the roast date?

Can I return or exchange coffee?

Do you taste every coffee that you carry?

Can I purchase pre-ground coffee?

I am a roaster – how can I apply to the coffee program?

The Eight Ounce Coffee Program

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How to create custom brewing profiles

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How to take apart FELLOW Slide Lock lid

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How to unlock a hidden gameUpdated 6 months ago