How to use FELLOW's very first automatic coffee maker!

The FELLOW Aiden

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Step-by-step instructions on how to use, clean, and get the absolute most out of your coffee gear!

Instructional Videos

Do you offer free shipping?

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Is international shipping available?

My order is missing or delivered to the wrong address – what should I do?

Why did I receive two tracking numbers for the same shipment?

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U.S. Tariffs

Shipping

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Do you offer price matching?

Can I add or remove an item from my order after it has been placed?

How do pre-orders work?

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My order did not process but I was still charged – what happened?

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Orders

What is your return policy?

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My order has errors, was damaged in transit, and/or is defective - what should I do?

Warranty, Returns, Order Issues & Repairs

How does the point system work?

What is your discount code policy?

What is Yard Sale?

Rewards, Sale & Discounts Information

Can I buy your products at wholesale pricing to sell in my store?

Do you approve Amazon or eBay sellers?

Wholesale / Bulk Purchases

What is the Eight Ounce Coffee Club Cafe?

Do you have a storefront?

Do you sponsor events?

What is the Eight Ounce Coffee program?

How long do you keep coffee past the roast date?

Can I return or exchange coffee?

Do you taste every coffee that you carry?

Can I purchase pre-ground coffee?

I am a roaster – how can I apply to the coffee program?

The Eight Ounce Coffee Program

About Us

A product I'm looking for is out of stock – when will it be back?

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A product arrived with a different colour than I expected – can I return it?

Products

I'm new to home brewing – where do I start?

Advice & Opinions

Everything you need to know about Affirm

Payment Options

How to create custom brewing profiles

How to find guided brew profiles

Which FELLOW containers fit the Aiden?

How to change the water reservoir

How to create custom brew times

How to unlock a hidden game

How to change FELLOW Aiden basket

How to put together the FELLOW Slide Lock Lid

How to take apart FELLOW Slide Lock lid