What sort of things aren't covered under warranty?Updated 2 years ago

While we are quickly approaching celebrity status on Instagram (quick, get a selfie with us while you still can), we're actually a relatively small, family-owned business. This means we have to enforce certain conditions on returns/warranty claims/exchanges, most of which are passed down from our suppliers/manufacturers. Our warranty exceptions include, but are not limited to:

-Anything not purchased from Eight Ounce Coffee OR one of our licensed resellers. If you've purchased something from Amazon, Ebay or similar online mega-retailers, you will not be eligible for warranty coverage.

-Anything that has been used outside of its designated purpose or been subjected to physical damage. Most glass/ceramics will not be covered if they break during use.

-Anything that was purchased outside of the warranty period. Everything we sell comes with at least a 1-year guarantee against factory defect.

If you find yourself in one of these situations, we won't be able to replace your product for free, but we may still have replacement parts or be able to offer you advice so you don't have to purchase a brand-new product - don't be afraid to email us with questions if you're still unclear!